Introduction: PATIENT-centered care is one of the major priorities of the health system to improve PATIENT safety and satisfaction, but in many cases it is not provided in accordance with the PATIENT RIGHTS Charter. Therefore, the present study aimed to design a PATIENT-centered model of care with the approach of the Charter of PATIENT RIGHTS in Arbitrary Hospitals of the Ministry of Health of Iran. Materials and Methods: This study was a qualitative study. Participants included 21 expert managers and nurses, nursing managers of educational hospitals and selected hospitals. The method of data collection was in-depth interviews. The data were analyzed by qualitative content analysis. Results: The process of data analysis led to the emergence of 6 themes. These themes were titled with nursing services management, information, resource and care, PATIENT charter, PATIENT safety, and spiritual care, each of them derived from categories, subcategories, and primary codes, which are described in detail in the article. Conclusion: Paying attention to the dimensions of PATIENT-centered care and the need to promote PATIENT RIGHTS is one of the priorities of the health care system. It is recommended that the PATIENT-centered model of care with the PATIENT RIGHTS charter approach be used in order to provide better health care services and satisfy the PATIENTs.

According to the 20-year vision and goals of development programs in Iran, Moving toward improving PATIENT safety and quality are basic priorities of health system. The necessity to respect the RIGHTS of PATIENTs as one of the most important duties of health care services was approved by the arena of national and international experts but the major challenge is in the run method and manner to ensure that these RIGHTS are observed. This study carried out for supporting the RIGHTS of PATIENTs through the Accreditation Standards of PATIENT RIGHTS in Iranian hospitals. This study was an applied health management research after a systematic review about accreditation standards and PATIENT RIGHTS statements, drafting standards Accreditation PATIENT RIGHTS in Iran, developing an attitude checklist based on it, a corresponding attitude assessment was held during the symposium for several different groups of experts from around the country. It continued with the pilot study and face to face attitude assessment of experts from related offices of Ministry of Health, medical universities of Tehran province, and pilot hospitals and ultimately, Accreditation standards of PATIENT’s RIGHTS after the full matching with comprehensive Bill of PATIENT RIGHTS, were developed. Accreditation standards of PATIENT RIGHTS in Iran, was arranged through 15 Heading standards and 46 subheading standards which include: Information (10subheadings), desirability of health services (3 subheadings), vulnerable groups (1 subheading), the PATIENT being at the end of life (2 subheadings), confidentiality of information (2subheadings), privacy (6 subheadings), PATIENT’s family (1 subheading), respond PATIENT’s need of worship and belief (1subheading), education (1subheading), free will and participation (5 subheadings), informed consent (5 subheadings), how to get cost of services (3 subheadings), efficient complaining system (3 subheadings), Measuring PATIENT satisfaction (2 subheadings) and the policies and procedures (1 subheading).So, Providing PATIENT RIGHTS, require to spread appropriate and systematic culture; accreditation as an external assessment model, giving the hospital the standards that establish a comprehensive and systematic management and promoting PATIENT centered, safe and qualitative culture and it is an appropriate method.

Objective(s): To determine awareness of managers of private hospitals about PATIENT RIGHTS and its effective factors in Tehran, Iran.Methods: This cross-sectional study was conducted among all managers of private hospitals in Tehran (N=35), using a questionnaire including 32 questions. Data were analyzed using descriptive and analytical statistical procedures.Results: The results showed that 23% of managers had good level of awareness. However, 54% and 23% of them had intermediate and low level of awareness regarding PATIENT RIGHTS, respectively.There were four effective factors on awareness of the managers about PATIENT RIGHTS including educational degree, discipline, academic institute and training in management.Conclusion: 77% of the managers had less than good level of awareness regarding PATIENT RIGHTS. As awareness could be a proxy of consequent behavior, therefore it could be predicted that the managers might perform inadequately in their responsibilities related to PATIENT RIGHTS.It seems that there is need to promote awareness on PATIENT RIGHTS among hospital managers.

Background: Currently, increased knowledge of PATIENTs over their RIGHTS has been accompanied with greater demands and expectations and thus, it is of prime necessity to all members of medical care including hospital managers, to be fully aware of such RIGHTS.Objective: To comparatively determine the managers' knowledge on PATIENT RIGHTS in Tehran public and private hospitals.Methods: This was a cross-sectional study carried out in 2004. All managers of public and private hospitals in Tehran were included (n=70). Data were collected using a 36-question questionnaire and further analyzed by SPSS. Fisher and c2 tests were used for statistical analysis.Findings: Among the public hospitals managers, 34.5% were found with good level of knowledge on PATIENT RIGHTS, 48.5% with medium and 17% with poor knowledge. In the same way, 23% of private hospitals managers were shown to have good level of knowledge, 54% with medium and 23% with poor knowledge on PATIENT RIGHTS. There was no meaningful difference between the levels of knowledge among two groups.Conclusion: Based on data found in our study, lack of good knowledge on PATIENT RIGHTS was obvious among the managers of both public and private hospitals. Since the knowledge is considered as a solid base for appropriate functionality, it could be predicted that the performance of hospital managers on PATIENT RIGHTS to be in parallel with the extent of their knowledge. Thus, a comprehensive series of training courses on “PATIENT’s bill of RIGHTS” for health care members including hospital managers is suggested.

Introduction: Utilization of chemical weapons has long somatic effects so that Iranian war chemical victims are frequently referred to hospitals for treatment. Observance of PATIENT RIGHTS is very important about these victims so this study was conducted to determine the observance of PATIENT RIGHTS in war chemical victims. Material and Method: In this study, 100 war chemical victims were selected by stratified sampling according to criteria such as more than 25% injury, and being referred to the hospital at least every two months. Instrument was a questionnaire which had two parts: Demographic data and data about PATIENT RIGHTS. Each question was answered as low, medium and high. Results: Results show that 45% of victims with respiratory problems present to hospital frequently. 40% believe that speed of treatmental procedure is low. 50% have high information about treatmental procedures. Necessary information is given before examination or treatment in 30% of cases. 80% of samples believe that their privacy and medical information were kept secret. Only 10% were sure about access to medical team in emergency situations and there was significant relationship between percent of injury and incontinence (P=0.01). Discussion: Although PATIENT RIGHTS were respected in medium way in the majority of cases, each of personnel must try harder to keep PATIENT RIGHTS.

Abstract Background: Upholding PATIENTs’ RIGHTS is a fundamental aspect of medical and professional ethics within the field of mental health. Recognizing and honoring PATIENTs’ RIGHTS is crucial for building trust in healthcare relationships and delivering high-quality, personalized services that meet their needs. The purpose of this study is to investigate the observance of PATIENTs’ RIGHTS in psychological centers in Karaj from the perspective of PATIENTs and healthcare providers. Methods: This descriptive and analytical study was conducted in 2022. The participants of this study, PATIENTs (63 people) and nurses (64 people) referred to Karaj psychology centers in the period of 2014-2018 were included in the study by simple random sampling method. The study utilized a researcher-developed, multi-section questionnaire comprising a demographic information checklist and an assessment tool measuring participants’ awareness of and adherence to the PATIENT’s RIGHTS Charter. Data analysis was conducted using SPSS statistical software, version 16. Results: The results showed that the most participants in the research were 42.5% in the age range of 20 to 30 years. 78.8% were male and 84.3% were single. 89% had undergraduate education. A two-sample t-test showed that there was no significant difference in the mean score of PATIENTs’ and nurses’ views on PATIENT comfort, managers’ perception, and personnel performance (p>0.05). Conclusion: According to the results, PATIENTs’ RIGHTS are relatively well respected in Karaj psychology centers, as there was no significant difference between the views of PATIENTs and nurses about PATIENT comfort, managers’ perceptions, and staff performance. However, larger and more diverse studies are recommended to confirm the results and further generalization. Also, training healthcare providers on PATIENTs’ RIGHTS is important.